Shipping Policy

Processing time

The time we need to prepare an order for shipping varies. It will be usually 1 to 2 working days.

Made to order or back order will usually take ONE week to prepare.

For details, see individual items, it is all depended on the amount of work needed.

Estimated shipping times

North America: 1-2 weeks
Europe: 1 – 1.5 weeks
Australia, New Zealand and Oceania: 1-3 weeks

I’ll do my best to meet these shipping estimates, but can’t guarantee them.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.

Returns & exchanges

We accept returns and exchanges with conditions.

  • Due to hygiene reason, for any NEW hair accessories and NEW earrings , unless they arrive damaged or defective, we can’t accept returns.  
  • Contact us within 14 days of purchases 
  • Ships items back within 21 days of delivery.

We don’t accept cancellations

  • But please contact me if you have any problems with your order.

Conditions of return

In the most unusual circumstance, you may still want to return items.  Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value

Privacy policy

We do not have access and do not store your card details within our website. 

We will only use your shipping and billing address, and contact information:

  • To communicate with you about your order
  • To fulfill your order
  • For legal reasons (like paying taxes)